New Look Returns Portal: How to Return an Item, Track Your Parcel & Receive a Refund

Q: How long do New Look returns take to process?

New Look return processing can take up to 14 calendar days from the date you drop off the parcel . Once the return has been received and the refund has been processed, it may take a further 3–5 working days for the money to appear in your original payment account.

Q: Are New Look returns free?

Some eligible New Look returns can be made free of charge in a New Look store on the UK mainland . For certain eligible parcel returns using services such as Evri, InPost or Yodel, a £2.50 charge may be deducted from the refund . The available options can vary, so check the return method before completing your booking.

Q: What is the best reason to give when returning an item?

The best approach is always to select the real reason for your return. Whether the item does not fit, is faulty, was sent incorrectly or is simply no longer wanted, choosing the most accurate reason helps the New Look Returns Portal process your return correctly. There is no need to invent an excuse—just provide an honest reason that matches your situation.

New Look Returns Portal is the place to start when you need to return an eligible item, follow your parcel’s journey and understand when your refund may arrive. Whether your order does not fit, is faulty, incorrect or simply no longer wanted, knowing the correct return process can help you avoid unnecessary delays.

From choosing a suitable drop-off method to keeping proof of postage and checking your return status, there are several steps involved before a refund is completed. This guide covers how to register a return, prepare and send your parcel, track its progress and understand the New Look refund process. It also explains important return rules, common problems and what to do if your return or refund takes longer than expected.Visit our homepage for more information Click Here

What Is the New Look Returns Portal?

New Look Returns Portal is an online return service that helps customers arrange eligible returns for items purchased from New Look. It allows you to register the products you want to send back, select an available return method and receive the information needed to return your parcel.

Depending on your order and the return options available, you may be able to choose a courier, parcel drop-off service, locker or an eligible New Look store. The process can also provide a QR code or return label, making it easier to prepare your package for return.

The New Look Returns Portal can also help you understand the next steps after sending your item back. Once your parcel has been handed over, keeping your proof of postage and tracking details can help you follow its progress while you wait for New Look to receive and process the return.

Before starting a return, always check the latest New Look return policy and make sure your item meets the applicable return conditions and timeframe.

New Look Returns Portal: A Quick Overview

The New Look Returns Portal is used to guide customers through the process of returning eligible online purchases. You can enter your order details, choose the products you wish to return and select an available return method for your parcel.

During the process, you may be asked why you are returning an item. Depending on the return option you choose, the service may provide a QR code or a label that needs to be attached to the package.

You may come across the term newlook.returns when searching online for return information. To avoid using an unofficial or unfamiliar website, it is sensible to start your return through the official New Look website or through your New Look account.

Before you begin, have these details ready:

Your New Look order number
The email address linked to the order, where required
The postcode associated with the purchase, where requested

Having the correct information available can make the return process smoother.

How to Arrange a Return Using the New Look Returns Portal

For most online purchases, the return process starts online. You may be able to access the relevant service through New Look’s official returns information or from the order section of your account.

Step 1: Visit the Official New Look Returns Service

Click Here

Start by visiting the official New Look website and opening the returns section. You can also check your My Orders section if you have a New Look account. Using the official returns service helps ensure that you receive the correct instructions for your order.

Step 2: Enter Your Order Details

Step 2: Enter your New Look order number and email address on the returns portal at UKServicesHub.com

Provide the information requested to find your purchase. This may include your order number, email address or postcode associated with the order. Check all details carefully before continuing.

Step 3: Select the Items You Want to Return

Once your order appears, choose the item or items you wish to send back. Make sure you select the correct products, especially if your order contains several items.

Step 4: Choose the Reason for Your Return

Step 4: Choose the reason for your New Look return on the returns portal at UKServicesHub.com

Select the reason that best explains why you are returning the item. For example, the item may not fit, may be faulty, incorrect or simply no longer wanted. Providing an accurate reason helps the New Look Returns Portal process your return correctly.

Step 5: Select Your Return Method

Step 5: Select your preferred New Look return method on the returns portal at UKServicesHub.com

Choose from the available return options shown for your order. Depending on availability, this may include a courier or parcel drop-off service, an InPost locker or an eligible New Look store.

Step 6: Get Your QR Code or Return Label

Step 6: Get your QR code or printable return label for your New Look return at UKServicesHub.com

After choosing a return method, follow the instructions provided. Some services may give you a QR code that you can show on your phone, while others may require you to print and attach a return label to your parcel.

New Look Return Requirements: What to Check First

Before sending anything back, it is worth checking that your items meet the relevant return conditions. Returns that do not meet the required timeframe or condition requirements may not be processed in the usual way.

Here is a quick overview of the key points:

Return type or requirement	What you should know
Standard items	These should normally be returned within 28 days of receipt or collection.
Online sale items	New Look must be notified within 14 days of receiving the item, followed by a further 14 days to send it back.
Item condition	Products should generally be unworn, unwashed and in their original condition with tags attached.
Order identification	Your order details should be available so the returned parcel can be matched with your purchase.
Returning in store	Eligible returns can be made free of charge at New Look stores on the UK mainland.
Parcel drop-off services	A £2.50 charge may be deducted from the refund for eligible Evri, InPost or Yodel drop-off returns.

Correctly identifying your package is particularly important. If the returns centre cannot match a parcel returned with the original order, processing the return could take longer.

Tip: Always keep your proof of postage, drop-off receipt or digital confirmation until your refund has been completed. It provides evidence that the parcel was handed to the return service.

Preparing Your Parcel Before Sending It Back

Taking a few minutes to prepare the package properly can make a difference. New Look does not include a traditional paper return slip in every delivery bag, so it is particularly important to make sure your order can be identified.

If you still have the original packaging or inner bags containing order information, reusing them may help keep the return connected with the correct purchase. If you are packing the items differently, consider placing a note inside with the correct order number where necessary.

Before you seal the package, run through this quick checklist:

Make sure the parcel is securely closed.
Check that all the correct items are inside.
Remove or cover old delivery labels and barcodes.
Include the order number where necessary.
Save your QR code or print your label if your chosen service requires one.

A quick final check can help you avoid problems when you later track return updates.

QR Code or Printed Label: Which Return Method Should You Use?

The right option depends on the return service available to you. With a QR-code return, you can usually present the code on your phone at the relevant locker, shop or parcel drop-off point. The code is scanned as part of the return process, and the service may deal with the labelling requirements for you.

If your chosen method requires a printed label, attach it securely to the outside of the package before taking it to the drop-off location. Make sure the label is clearly visible and avoid placing it over information that still needs to be read.

For an eligible return to a New Look store, you may need to show a QR code to a member of staff or follow the returns procedure available in that branch.

Don’t Forget Your Drop-Off Confirmation

Once your package has been handed to the carrier or accepted at the return location, keep any receipt, confirmation email or tracking reference you receive. This information can be useful when you want to track return progress or if the tracking status takes longer than expected to update.

Your confirmation is also a useful record showing that the parcel returned was successfully handed over to the chosen service. Keep it until New Look has received and processed your return and the refund has been completed.

Understanding these steps before you send your order back can make the New Look Returns Portal process much less stressful. The next stage is following the parcel after drop-off and understanding what happens once it reaches the returns centre and enters the refund process.

Tracking Your Return After Sending It to New Look

Once your package has been handed over, it is natural to want to know where it is and when your refund will be issued. To track return progress, keep the receipt, email confirmation or tracking reference you received when the parcel was accepted at the drop-off point.

The exact updates you see will depend on the service used, but a parcel returned may move through stages such as Dropped Off, In Transit, and Received at Warehouse. Remember that a tracking update and a completed refund are not the same thing. New Look may need to receive and inspect the returned items before the refund can be processed.

Checking the Status of Your Return

You can generally follow these steps to track return updates:

Go back to the official New Look returns service using the New Look Returns Information page.
Enter the order or return details requested by the system.
Review the most recent status available for your return.
Keep your drop-off receipt or carrier confirmation until your refund has been received.

Your chosen courier may also have its own tracking system. Looking at both the courier updates and the New Look return status can give you a better understanding of where your parcel returned is in the process.

Keep your proof of postage safe: Even after the parcel has been accepted, do not discard your receipt or confirmation. Hold on to it until the refund has appeared in your original payment account.

When Should You Expect Your New Look Refund?

A return does not usually result in an instant refund. First, the package needs to travel back to the returns centre. Once it arrives, the returned items can be checked and the eligible refund processed.

According to the return information provided, warehouse processing may take up to 14 calendar days from the date you hand over the parcel. After New Look has processed the refund, your bank or payment provider may need another 3–5 working days to show the money in the original payment account.

For that reason, a lack of an immediate refund after your parcel returned has been dropped off does not automatically mean that something has gone wrong. Both delivery and payment processing can take time.

What the Return Journey Usually Looks Like

Return stage	What happens next
Return registered	You create the return and select an available return option.
Parcel handed over	A store or carrier accepts the package and provides confirmation.
Journey to the returns centre	You may be able to track return updates through the courier or return service.
Package received by the warehouse	New Look receives the items and checks the eligible return.
Refund processed	The refund is issued using the applicable payment method.
Money appears in your account	Your bank or payment provider may take 3–5 working days to display the refund.

No Tracking Update Yet? Here’s What to Do

It can be worrying when a parcel returned appears to have stopped moving. Before contacting Customer Care, check the date shown on your proof of postage or drop-off confirmation.

The return process may take up to 14 calendar days from the day the parcel was dropped off before warehouse processing is complete. If this period has passed without a meaningful update, gather your order number and proof of return before getting in touch with New Look Customer Care.

When you track return information, pay attention to the last confirmed location or stage. A package that is still with the courier may need to be investigated differently from one that has already been marked as delivered to the returns warehouse.

New Look Returns Portal: Common Problems and Practical Solutions

Most issues with the New Look Returns Portal can be avoided or resolved by checking your order information and following the instructions for your selected return service. Here are answers to some common situations.

What If You Don’t Have the Original Packaging?

The original delivery bag is not always required. You can use another secure poly-bag or a suitable box to protect the items during transit.

To help New Look identify the return, write your HM or HY order number on a piece of paper and place it inside the package. Make sure the parcel is sealed securely before handing it to the carrier.

If you are reusing old packaging, remove or cover any previous delivery labels and barcodes. This helps prevent the package from being sent or scanned incorrectly.

Can You Return an Item Without a Printer?

If you do not have access to a printer, check whether a digital QR-code return option is available for your order. Depending on the service offered, you may be able to use an in-store return, an InPost locker, or selected Evri or Yodel locations.

With a QR-based return, you may be able to complete the label process at the drop-off point rather than printing anything at home. Always follow the instructions shown for the specific return option you select.

What Does an HS Order Number Mean?

Orders that were placed in a New Look store for delivery and have an order number beginning with HS follow a different return process.

According to the information provided, these orders can only be refunded at a New Look store counter. Avoid sending an HS order through the standard parcel return route unless the official instructions for that particular purchase tell you otherwise.

What Should You Do If an Item Is Faulty or Incorrect?

When you register the return, choose the reason that best matches the problem. For example, select Faulty if the item has a defect instead of choosing a general change-of-mind reason.

If the usual return period has already passed, contact New Look Customer Care through the official support channels before assuming the standard return process will accept the item. Keeping photographs of the problem and your order details can also make it easier to explain the issue if further information is requested.

How to Return Third-Party Brands Purchased Through New Look

New Look also sells selected products from third-party partner brands through its website and app. Examples mentioned in the available information include AX Paris, Mela London, Curves, Obsessed and Apricot.

These products can be registered through the online return process and sent back using the available courier or drop-off services. However, there is one key restriction: third-party brand items cannot be returned to a physical New Look store or till counter.

Return method	Third-party brand items
Online returns process	✅ Yes
Courier or eligible drop-off service	✅ Yes
Return at a New Look store	❌ No

Before arranging the return, check the instructions shown for the specific item and order. This helps ensure that your parcel returned is sent using the correct route and can be processed without unnecessary delays.

Before posting a third-party brand item, check that it has been securely packed and correctly registered through the appropriate return service. Doing this helps make sure the parcel returned can be identified and sent through the correct returns channel.

How PayPal, Klarna and Clearpay Returns Work

Your chosen payment method can affect the way a New Look refund is processed, particularly when deciding between an online parcel return and an in-store return. If you want the refund to follow the original online payment arrangement, using the official online returns process may be the most suitable option.

Using a Courier or Parcel Drop-Off Service

Start by registering your items through the official New Look returns process, then send the package using the return method available to you. Once New Look receives and processes the eligible return, the refund can follow the original payment route.

For example:

PayPal payments may be refunded back through the PayPal account.
Klarna and Clearpay payments may be adjusted through the relevant buy-now-pay-later payment arrangement.

This option can be particularly useful when your priority is having the refund applied through the same online payment method used for the original purchase.

Returning a PayPal or BNPL Order in Store

A return made at a New Look store may have different refund options from a parcel return.

PayPal orders: Staff may be able to accept the return, but the refund is not paid directly into your PayPal account at the till. Depending on the available arrangement, you may receive a New Look Gift Card or a refund to a credit or debit card registered in your name.
Klarna or Clearpay orders: An exchange or New Look Gift Card may be offered for an in-store return. If you want the return to be reflected in your original Klarna or Clearpay arrangement, the parcel return route is generally the more appropriate choice.

Because the available outcome can depend on both the payment method and where the item is returned, check the official instructions before choosing your return option.

What Happens When You Return a Gift Card or E-Voucher Purchase?

Refunds for purchases made with gift cards or vouchers can be handled differently from standard card payments.

If an order was paid for entirely with a gift card, an eligible online return may result in the refund being issued as an E-Gift Voucher. For an eligible return made in a New Look store, the refund may instead be credited back to the original physical gift card.

For orders paid using more than one payment method, the refund is generally divided according to how the purchase was originally paid for. A debit or credit card can be refunded up to the amount charged to that card, while the remaining eligible amount may be returned as an E-Gift Voucher or credited to the gift card.

Tip: Keep details of the original payment method available until your refund has been completed, especially if you need to contact Customer Care about the return.

New Look Return and Refund Options Compared

The table below provides a quick overview of the return options described above:

Purchase type	Courier or drop-off return	Return in a New Look store	Usual refund arrangement
Third-party brand items	✅ Yes	❌ No	Original eligible payment method
PayPal purchases	✅ Yes	✅ Yes	Courier: PayPal; in-store refund arrangements may be different
Klarna / Clearpay purchases	✅ Yes	⚠️ Limited	A courier return supports the original eligible BNPL payment arrangement
Gift card purchases	✅ Yes	✅ Yes	E-Gift Voucher or gift card credit, depending on the return method

Choosing the right option before you send your item back can make the refund process more straightforward. Consider both the type of product you purchased and how you originally paid for it, then select the return method that best matches your preferred refund route. This can help avoid situations where you receive store credit when you were expecting the refund to be applied to your original payment arrangement.

What to Do If Your New Look Return or Refund Is Missing

If your parcel returned has not received an update after the relevant processing timeframe, or you are still waiting for your refund, it may be time to contact New Look Customer Care. Before getting in touch, check any available tracking information and make sure you still have your proof of postage or drop-off confirmation.

The safest place to find current support options is the official New Look Help Centre. Using New Look’s official support channels can help you avoid outdated or unofficial contact information found on other websites.

Available Ways to Contact New Look Customer Care

New Look offers several ways to raise a question about a delayed return or refund:

Support option	How it can help
Web messaging	Use the chat or messaging service available through the official New Look Help Centre. A virtual assistant may initially deal with your enquiry before it is passed to an agent when appropriate.
Online support request	Submit your enquiry through the Help Centre and choose the category that best matches your return or refund problem.
Postal correspondence	Customer Care Team, New Look Retailers Ltd, Mercery Road, Weymouth, Dorset, DT3 5HJ.

According to the information provided, New Look does not have an inbound telephone line for Customer Care enquiries. If you have accessibility requirements, you can explain your circumstances through the official online support options and ask for suitable assistance.

Information to Have Ready Before You Contact Support

Providing the right information at the beginning can make it easier for Customer Care to understand and investigate your case. Try to include the important details in one clear message rather than sending several separate enquiries.

You may want to prepare:

Your order number, which may begin with HY or HM for the relevant online orders.
Your proof of postage or drop-off receipt, including the return date and tracking information where available.
The return service you used, such as Evri, Yodel, InPost or an in-store return.
Details about the item, including its description or SKU if available.
A short explanation of the issue, such as missing tracking information or a delayed refund.

If you are trying to track return progress, a screenshot showing the latest status may also help Customer Care understand what has happened.

How to Avoid Unnecessary Delays When Contacting Support

When a return takes longer than expected, it can be tempting to contact New Look through several channels at the same time. However, sending duplicate requests can make it more difficult to keep track of the conversation and may result in the same information being requested more than once.

Where possible, choose one support channel and continue the conversation in the same message thread. Opening several separate enquiries about the same parcel returned can create unnecessary confusion.

Keep your message clear and factual. Include your order number, the date the parcel was handed over and the details shown on your proof of postage.

Best practice: If your return is still within the stated processing timeframe, continue checking the tracking information before escalating the issue. Once that timeframe has passed, contact support with all the relevant evidence included in one message.

New Look Return Checklist: Before and After You Send Your Parcel

A few quick checks can help your return go more smoothly. Use the following list before registering, sending and following up on your return.

Before Registering Your Return

Confirm that the item is still within the applicable return period.
Check that it is unworn and unwashed, with tags attached where required.
Have your order number ready and confirm the email address or postcode linked to the purchase.
Begin the process through New Look’s official returns information.

Before Handing Over the Parcel

Make sure you have selected the correct items in the return process.
Choose the reason for returning the item as accurately as possible.
Select a return method that suits your order.
Put your order number inside the package if the packaging does not already identify the purchase.
Remove or cover any old delivery labels and barcodes.
Seal the parcel securely.
Save your QR code or attach the correct printed return label, depending on the chosen service.

After Your Parcel Has Been Sent

Keep your proof of postage or drop-off confirmation.
Check carrier tracking updates where they are available.
Use the appropriate service to track return progress.
Allow the stated processing period before assuming that the package is missing.
Keep emails and other return confirmations until the refund has been completed.

Frequently Asked Questions About New Look Returns

New Look’s return policy allows eligible items to be returned within the applicable return period, provided they meet the required conditions. Standard items should normally be returned within 28 days of receipt or collection, while different rules may apply to certain sale items. Items should generally be unworn, unwashed, in their original condition and have their tags attached where required. Always check the latest policy through New Look’s official returns information before arranging a return.

To make a New Look return, start by registering your eligible order through the New Look Returns Portal or the official returns service. Select the items you want to send back, choose the reason for the return and select an available return method. Depending on your order, you may be able to use a courier, parcel drop-off service, locker or an eligible New Look store.

New Look return processing can take up to 14 calendar days from the date you drop off the parcel. Once the return has been received and the refund has been processed, it may take a further 3–5 working days for the money to appear in your original payment account.

Returns made after the normal return period may not be accepted through the standard process. However, the outcome can depend on the type of item and the reason for the return. If your item is faulty or there is another issue with the order, contact New Look Customer Care through the official support channels for guidance.

A standard return after the usual return period is not normally guaranteed. If you are outside the return window, check the official New Look return policy or contact Customer Care before sending the item back. Faulty or incorrect items may need to be handled differently from a standard change-of-mind return.

For online purchases, your order number and order details can help identify the purchase when a paper receipt is unavailable. Keep your order confirmation and any proof of return until the process is complete. For in-store purchases, the available return options may depend on the proof of purchase you can provide.

Opening the original packaging does not automatically mean an item cannot be returned. However, the product should still meet the applicable return conditions. Items generally need to be returned in an acceptable condition, so check the official policy for any product-specific restrictions before arranging a return.

Some eligible New Look returns can be made free of charge in a New Look store on the UK mainland. For certain eligible parcel returns using services such as Evri, InPost or Yodel, a £2.50 charge may be deducted from the refund. The available options can vary, so check the return method before completing your booking.

Yes, it may be possible depending on how and where the item was purchased. For online orders, your order confirmation, order number and purchase details can help identify the transaction. If you are returning an item in store, check what proof of purchase is required for your particular return.

The best approach is always to select the real reason for your return. Whether the item does not fit, is faulty, was sent incorrectly or is simply no longer wanted, choosing the most accurate reason helps the New Look Returns Portal process your return correctly. There is no need to invent an excuse—just provide an honest reason that matches your situation.

Conclusion

Using the New Look Returns Portal can make it easier to arrange an eligible return, choose a suitable drop-off option and follow your parcel after it has been sent. Before returning an item, check the applicable return period, make sure the product meets the required conditions and keep your order details ready.

Always save your proof of postage so you can track return progress if needed. Once your parcel returned reaches the returns centre, allow the stated processing time for the return and refund to be completed. Choosing the correct return method is also important, particularly for third-party brands and orders paid through services such as PayPal, Klarna, Clearpay or gift cards.

By following the correct steps and checking New Look’s latest official return guidance, you can avoid common delays and make the return and refund process as smooth as possible.